Level of Services:

The Pipette Solution has three different levels of service. They are Express, Standard and Deluxe. We always provide preventive maintenance with each service performed.

For each level, we include our 7-point process:

• Inspect each pipette physically
• Test each pipette prior to disassembly and record "As found" data if needed
• Clean each pipette internally and externally
• Perform preventive maintenance which includes replacing the seal and/or lubrication
• Calibrate each pipette according to ISO 8655 specifications to provide a linear calibration
• Certify each pipette and fasten a calibration label
• Guarantee your pipette for your service interval

Express Service:
This certification includes our 7-point service as well as:

• Documentation of each pipette by serial/ID number
• Documentation of preventive maintenance performed
• Documentation of replacements parts and relevant notes
• Readings are taken at the low and high volumes
• Readings will not be recorded, however they will be within the required specifications

Standard Service:
This certification includes our Express Service as well as:

• Recorded readings will include four "As Left" readings at the high volume
• Pipette is designated as "pass" or "fail"

Deluxe Service:
This certification includes our Standard Service as well as:

• Each pipette receives its own certificate
• Environmental conditions are recorded and factored into the calibration process
• Documentation of NIST traceable equipment used by technician
• "As Found" and "As Left" readings are taken and recorded at the low, mid and high volumes

ISO/IEC 17025:2017 Service:
This certification includes our Deluxe Service as well as:

• Each pipette receives its own unique identification number
• Environmental conditions are recorded and factored into the calibration process and calculations
• Documentation of the location of calibrations
• Measurement of Uncertainty is calculated for the 10%, 50% and 100% of each pipette
• Documentation of Shared Risk Uncertainty Method